About Us

Ottawa Tourism established and manages the Stars of the City program to educate and encourage customer service excellence.

Stars of the City Mission

The Stars of the City program will facilitate Ottawa and Canada’s Capital Region in becoming known as a world class destination that prides itself on superior customer service across all sectors.  The program will deliver star events and collateral that will help to reinforce the “Stars of the City” designation as Ottawa Tourism’s official recognition of excellence in customer service.  It will also create awareness within the tourism industry, and for visitors and residents alike, about the importance and benefits of nurturing and rewarding front line staff.”

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