Please note that the nominations are displayed in the language in which they were submitted:


DARCY MCGEE’S – This young gal told us all about Ottawa and the good folks who live there.  She was the perfect ambassador for the city, highlighting sites to see, other places to dine, and unusual features not to miss.   We filled her in on Pennsylvania, where we are from, and she genuinely cared that we have good time.  We took her advice and indeed! had a splendid time! We’d like to thank her by this recognition.


AQUA-TAXI – On September 11, two girls were in danger on their small sailboat on a very windy day. The RCMP asked Jean-Marc if they could use him and his Aqua-Taxi to go and help them out.  Without any hesitation Jean-Marc gave of himself to assist the police in getting the girls out of their dangerous position and towed their boat and brought the girls back to safety.

LORD ELGIN HOTEL – I am pleased to nominate Christopher Ward as a Stars of the City recipient.  As a solo traveler new to Ottawa with only a few days here, I was overwhelmed with all the attractions options.  Thankfully, Christopher was at the front desk when I approached him for suggestions.  He very clearly indicated what would be the highlight for me given the time of day and what was happening then.  Christopher planned out my walking route on a paper map and highlighted areas of interest along the way.  He suggested things to see and do that I would not have otherwise thought of.  Things that only a local would know.  He also advised me on what time to be at a certain location and where to position myself so I can enjoy the best view of that attraction.

Both of my days here exploring Ottawa have been so incredibly wonderful because Christopher gave me great suggestions for dining, walking routes, attractions to notice, and perfect timing for getting great seats for the best viewing of the Parliament Hill Sounds and Light Show and the Lac-Leamy’s Sound of Fireworks.  Not only did Christopher provide great advice, he also would follow-up after on how my day went upon my return.  Superior client service!
Please recognize Christopher Ward for his superior guest service.  He truly made my visit here in Ottawa a wonderfully memorable one.   I am awed by this city.  Thank you!

Mandy (July, 2016)

PIZZA HUT – We have been going to Pizza Hut on Bank St. Ottawa for about 4 years now. From the very first time she has served us, it has been the BEST service. She remembers us every time we come in, even when we haven’t been in a month or longer. She pretty much has watched my son grow, as well as seen the addition to our family. She is ALWAYS friendly, and ALWAYS spoils our kids. She would give my kids little deserts, or a ‘cookie pizza’ without charge. She deserves a star of the city award! Outstanding service ALWAYS!


Shelley MacGregor (May, 2016)

HOLIDAY INN & SUITES KANATA - While hosting a recent conference at the Holiday Inn & Suites Kanata, Shelley and her team provided outstanding customer service. They were always available to assist with set up and clean up at the end of each day. They were available, courteous, professional and always had a smile on their face. Shelley and her team went above and beyond to make the conference as seamless as possible for our participants and for our planning committee.

Cris Patual (March, 2016)

LES SUITES HOTEL When we arrived at the hotel Cris genuinely welcomed us. He was competent and friendly while checking us in and engaged my two children standing on the booster stairs who were eagerly awaiting our check in so we could get to the pool. He provided the kids each with a bag of goodies compliments of the hotel. Shortly after entering our hotel room Cris called to ensure that everything in the room met our expectations. Although it might seem that Cris was only doing his job I can assure you that his level of commitment is not found everyday and should be recognized.

Josianne Larose (February, 2016)

CASINO LAC-LEAMY Josianne always goes the extra mile no matter how busy she is. She even took the time to find almond milk for my grand-daughter who is vegan and cannot have dairy products. Josianne always has the time, or makes the time, for us. She is a huge asset to have on staff, no matter where she is working.

Bernadette Marcotte (September, 2015)

ALBERT AT BAY SUITE HOTEL Made my day because of willingness to go above and beyond to make my time in the city of Ottawa memorable.  She was friendly, offered advice for dining, shopping and “what not to miss.”  She looked up specific locations, made maps, gave bus numbers and offered umbrellas.  She did her job with a smile and grace – Bravo!

Christel (September, 2015)

MARRIOTT RESIDENCE INN DOWNTOWN OTTAWA We have recently returned from the UK to Canada and we’ve been living out of our suitcases for the past few weeks.  With two small children, it hasn’t been easy!  Regardless, Christel is a breath of fresh air every morning.  She is always smiling and she always has something positive to say to the guests in the hotel.  Even a curmudgeon such as myself will crack a smile when she greets us in the morning.  She truly is an asset to the hotel and she’s a great ambassador for the City of Ottawa.

Josh Eisen (July, 2015)

HUDSON’S BAY Josh was a total delight!  He was very knowledgeable about his products, engaging, and very aware of personal needs.  He took the time to find out what I was interested in and made me feel like a special customer. It was a great experience and it would be great if more sales associates were like him!

Vincent Sebastian
Westin Hotel Ottawa

I have already been to the Westin in Ottawa twice this year and both times Mr. V. Sebastian went out of his way to help me with restaurants, room changes, and directions. He ‘responded’ in such a professional and pleasant way. Employees like him make you want to come back to the same place.

Brian Oehring
Little Ray's Reptile Zoo

Brian was FANTASTIC!!!! Everyone had a great time and he was amazing with the toddlers. I will happily recommend the Little Rays birthday packages, and Brian, to everyone!

Ingrid Neubert
Coaster's Seafood Grill

Ingrid was polite, charming, engaging, professional, and delightful. What a wonderful young woman! A true ambassador for your city. She was so appropriate, well mannered and insightful. She shared interesting information on the city and also demonstrated an interest in learning about us! Absolutely terrific person!

Sandra Dollin
Laurier House

Sandra was so enthusiastic and passionate about the Laurier House and its occupants. Her tour was the highlight of our visit to Ottawa – she went out of her way to be welcoming and was very friendly and knowledgeable. She answered all of our questions, gave helpful suggestions for our stay in Ottawa and made us feel as if we were visiting her home rather than touring an attraction.

Lily McCall
Haunted Walks Inc.

Incredible knowledge and capacity to teach and express content. A great storyteller and passionate student of history. A great ambassador for the City.

Samira Moussa
Chimo Hotel

Samira went above and beyond for the entirety of my company’s event. She was prompt to solve problems and proactive in meeting our needs. Samira was a delight to work with and I would not have left today with the same positive attitude without her assistance. Two thumbs up and a big THANK YOU to Samira for the A+ service.

Peirong He
Les Suites Hotel, Ottawa

She is so kind and helpful. She is a wonderful housekeeper and a wonderful person. She is very caring and considerate. You are lucky to have Peirong on your staff. She should be commended for her excellent service and fantastic attitude. She made my day!

Amanda Patterson
Ottawa Marriott Hotel

Amanda went over and above in making my stay in Ottawa great. She helped me locate the right place to eat, the best shopping, and gave me great tips for running trails. She was extremely knowledgeable of the area and was excellent at quickly understanding the items I was interested in to suggest them. She followed all of this effort up with a thank you card for staying at the Marriott. By far the best example in my many trips to Ottawa of the spirit of the city. She is truly a Star.

Jean-Philippe Vinette
National Arts Centre

I am 6 months pregnant so, as you can imagine, sitting through a performance without several trips to the ladies room is impossible. The young gentleman approached me and offered to move me to an isle seat to make it easier for me to access the washrooms. He said if the guests arrived he would do his best to find us new seats equally as convenient. This small token went a long way to make me feel comfortable and I thought it should be recognized as people far too often only point out the negative.

Yan Yan Ho
Lord Elgin Hotel

She is so happy it is contagious – then I found out that Yan Yan has worked at the Lord Elgin for 37 years! She was helpful and knows how to make your stay a great one. Yan Yan was someone I looked forward to seeing during my 9 day stay at the hotel. Thirty-seven years, still smiling and doing a great job deserves recognition in my book!!

Patrick McNulty
Hotel Indigo

During my one week stay at the Hotel Indigo I met Patrick McNulty, a server in the hotel restaurant. Patrick is amazing – you don’t often meet hotel staff who really love their job and pass that enthusiasm and friendliness along to their customers. Along with the great smile, service, and helpful attitude, he took the time to recommend some other must see/do things that made our stay really enjoyable. So nice when there are many others out there who it is clear are just there to “do the job”. Great job Patrick!!

Nina Maher
Holiday Inn & Suites - Kanata

Nina cares about her customers. She is very accommodating and will do everything she can to make your stay enjoyable. Nina found us some lovely, quiet hotel rooms, made sure we had a crib for our grandson, gave us an early check-in, and even helped take photos in the front lobby of our family reunion. We travel a lot and have never been treated so well. She goes the “extra mile”.

Stephen Fumerton
Delta Ottawa City Centre

Stephen is a shining example of the friendly people of Canada that we came across in our recent visit. He offered advise about things to do and see in Ottawa but in a very personable way. After speaking about my grand daughters love of ice hockey he subsequently next day turned up with 2 pucks from the Stanley cup playoffs which I have to say have made her eyes light up. We mentioned Stephen’s name to the duty manager and he simply confirmed our own thoughts that everyone loves Stephen and he is held in high regard with Delta. There’s much more to say about Stephen but there’s just not room. He really made our holiday stay special so when we saw the leaflet in the airport we just had to recognise him.

Nicole Gigeure
Fairmont Ch

Nicole is exceptionally thoughtful, kind and genuinely friendly. She was our server for several meals and shemade us feel comforatble and very at home. She is delightful and suggested other places for us to visit. We visited last year and she remembered that as well. Nicole is truly one of the city’s gems.

Saba Farzadfar
Lord Elgin Hotel - Grill 41

Saba was courteous, understanding, helpful and wililng to listen. Her facial expressions and body language were positive and welcoming. She exuded sincerity Saba arranged the special dining room a very warm, attractive manner. She was attentive in service without intruding. Saba made us feel special. Our impression is that she enjoys her job and respects the guests. An extremely valuable asset to the Lord Elgin Hotel!

Elvira Chiclayo
Les Suites Hotel, Ottawa

Kept rooms nice and clean, efficiently and was always pleasant and friendly. Did her work well and efficiently. Such workers are the backbone of the hospitatliy industry.

Fang Ling
Minto Suite Hotel

I stayed at the Minto the last couple of days, and I have to commend your staff. I checked out, and realized a short while later, that I’d left a ring in the room.

The front desk staff sent a bell person up to the room to look for it; the bell boy caught up with housekeeping, who had found the ring and put it in an envelope with my room number on it.

I returned after a day at work, and after a few missteps, a very kind young woman at the front desk managed to find the ring in the envelope. Fang, apparently, is the housekeeping person who retrieved the ring from the room, and set it aside for me.

I will be sure to pass on this story to others, it is nice to find reliable staff at a hotel.

yours truly

Anika Hossain
Femme Carri

She spent four hours helping me pick up the wardrobe for my wedding. She smiled all the time was friendly, professional and creative. She went beyond the expectations I had. She even stayed one hour extra hour after closing time. Anika Rocks!

Elizabeth Morrison
Burgers on Main Restaurant (BOM) - Somerset Location

Elizabeth has been greeting all customers of the Restaurant with big smiles, so friendly, helpful, so honest and explaining everything what Ottawa has to offer! Congratulation on her !!

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