Stars of the City

Jacques Fillion

Alsun — Mon, 28 Jan 2013 13:32:42 +0000

Some boaters got themselves into trouble when trying to dock. When the dock staff warned the couple that their line was wrapped beneath the boat to the point that it could rip the metal cleat off the bow of the boat, the wife yelled to her husband to put the boat in neutral. The dock staff were able to connect with their manager who contacted Jacques, an employee of the Casino and avid diver. Jacques went home and got his diving gear and returned to dive in, locate and cut the line, as well as inspect for any damage.

Hillary Lamb

Alsun — Tue, 17 Jul 2012 03:30:32 +0000

Hillary has to be the most personable person ever!! She takes the time with all the guests who attend at breakfast to chat with them and make them feel so welcome. She brings a smile to everyone. I challenge you to visit and see the wonderful atmosphere she creates! She is an absolute godsend. Hampton inn has a real gem here!

2013 Stars of the City Conference

Alsun — Tue, 22 Nov 2011 14:16:47 +0000

Ottawa Tourism is pleased to present ALL ABOUT Ottawa! A fun-filled, interactive presentation that will engage delegates while informing them about the tourism industry here in Canada’s capital region. The factoids, unique stories and upcoming attractions shared in this dynamic presentation will empower delegates to shine by being true ambassadors of our beautiful city during 2013!

DELEGATES WILL:

Learn how a well-rounded knowledge of what Ottawa offers helps provide the extra service edge
Network with peers in a fun interactive environment (guided networking activities)
Receive a delegate bag with information, promotional items and coupons.
Be entered to win great prizes including a $50.00 gift certificate for Lone Star Texas Grill

PRESENTER: JANTINE VAN KREGTEN, OTTAWA TOURISM

Jantine Van Kregten has served as Director of Communications at Ottawa Tourism since November 2003. Never more excited than when showing off the region to visiting travel media or trying out a new Ottawa-area restaurant or craft beer, she loves sharing the quirky, offbeat and fascinating stories that abound in Canada’s capital region!

DETAILS:

WEDNESDAY, MAY 29, 2013

AT LONE STAR TEXAS GRILL – OTTAWA EAST

TICKETS: $10(+HST) PER DELEGATE

6^TH delegate from any single organization attends for FREE

Choose from one of the following session times:

10am-11:30am / 12:30pm-2pm / 2:30pm to 4:00pm

Please arrive a ½ hour before your scheduled session.

Click here for the registration form

For more information please contact ALISON DUBEAU @ 613-237-5150 EXT. 125

Paul Norris

Alsun — Sun, 20 Nov 2011 18:33:38 +0000

Paul Norris’s story: On a cold February night, a local restaurant was hosting a student group for dinner. When it came time for them to move on for skating on the Rideau Canal, the tour guide and teachers left a student behind. After spending time trying to reach the tour company, the student let the restaurant staff know that the group was staying at a local hotel. Upon reaching the hotel, Paul offered to head over to the Canal and find the group. In spite of the cold weather, snowy conditions, hundreds of tourists and darkness of night Paul found the group and called the restaurant to inform them. Ten minutes later the lost student was reunited with his group..

Kamalesh Kasinathan

admin — Thu, 20 Oct 2011 17:27:30 +0000

Shortly before the guest checked-out of the Holiday Inn & Suites Ottawa Kanata, Kamalesh knocked on the guest’s door, informing them that their car had been vandalized during the night. Kamalesh took the guests to their car to take pictures of the damage and called the police for them. Kamalesh then called a car rental agency that was open on Sunday and also several automotive glass replacement agencies in hopes to find one open. The husband asked Kamalesh if they could have some plastic and tape to cover the windshield due to the fact that it was a rainy day. Not only did Kamalesh supply the plastic and tape but he did it himself while the guests were having lunch.

Steve West

Alsun — Wed, 12 Oct 2011 15:25:28 +0000

Late one evening, after checking in, a guest approached the front desk enquiring as to whether or not there were any clothing stores open in the area. Unfortunately, the answer was no and noticing that the guest appeared upset, Steve asked if he could help. The guest indicated that he had just found out that he would be meeting with the Prime Minister first thing in the morning and had not packed anything suitable – all he had were blue jeans! Steve quickly asked the man his pant size and searched through the extra uniforms, but unfortunately, no fit was found. The man returned to his room not knowing what he would do. Steve wasn’t about to let a problem go unresolved, so, realizing that he and the guest were roughly the same size, offered his own pants – the ones he was wearing – to the guest. The guest jumped at this very generous offer and Steve spent the rest of his shift in the guest’s blue jeans.

Andy Ghazal

Alsun — Wed, 12 Oct 2011 15:08:23 +0000

The 2002 Star of the City was Andy Ghazal, a taxi driver with Blueline Taxi Company whose honesty, quick thinking and diligence have become known across the city as the “Man who found ten thousand dollars”. When a family visiting from Saudi Arabia left a purse containing over $10,000 in his cab, Andy launched a frantic search to find the owners. He drove out to the Airport to return the purse and its contents to the incrediblly relieved and appreciative family. In true “Stars of the City” style, he said it never occurred to him to keep the money. “I’m sure if I lost my money, I’d appreciate some one returning it.”

John Tundo

Alsun — Wed, 12 Oct 2011 15:03:52 +0000

A visitor had been walking along the Rideau Canal when she fell and fractured her wrist. She made it back to the hotel and requested the location of the nearest hospital or clinic. John took her to the nearest clinic (which did not have x-ray equipment) and then to the hospital. The visitor was supposed to be leaving on the 12 noon train but John made the necessary arrangements to have her ticket changed to a later train. When they returned to the hotel, he arranged for her to be given a room to lie down in until she had to catch her train home.

Christina Sauvé

Alsun — Wed, 12 Oct 2011 15:02:42 +0000

Christina was chosen as the 2004 Star of the City for “going the extra mile” to help a guest with a transportation dilemma. After Christina realized that the guest had no way to get to his out-of-town meeting, she came to the hotel at 7 a.m. on her day off to pick up and drive him there. She waited for over an hour for the meeting to end, and took him back to the hotel where they picked up another guest. Christina then drove both guests to the bus station where she even helped them carry their bags!

Rosie Arruejo

Alsun — Wed, 12 Oct 2011 15:01:38 +0000

When a young guest at Les Suites Hotel Ottawa reported losing his favourite stuffed toy bear, the hotel’s Rosie Arruejo swung into action. She searched the hotel from top to bottom. She asked other staff members if they’d seen the bear. She even posted “missing bear” signs that the young guest had created. When the little bear still hadn’t turned up, Rosie purchased a replica and mailed it to the young guest – much to the delight of the guest and his family! For going above and beyond, Rosie has been named this year’s Star of the City-a shining example of exceptional