Welcome to the Star Tools and Resources page where you can find helpful tips on how you, our front line staff and the face of tourism, can share the star treatment with the more than seven million visitors to our region each year. Here, you can also order complimentary stars promotional material (i.e. nomination brochures, posters, and more), link to Ottawa Tourism's event calendar, download web buttons and tourist information site, and learn more about the Stars of the City program as a whole. We hope you will enjoy these new tools and resources. Thank you for all the many things you do to help our city shine!

Customer Service Tip # 1 - Telephone Etiquette

Customer Service Tip # 2 - No Surprises - Employee Tips

Customer Service Tip # 3 - No Surprises - Employer Tips

Stars of the City Promotional Material
Click here to order complimentary Stars of the City promotional material (i.e. nomination brochures, posters, and more!) for your business and give your staff the opportunity to get nominated for a Stars of the City customer service award in recognition for making someone's day!

Do You Give your Staff the Chance to Shine? 
Click here for some great tips on how you can get involved in the Stars of the City program.

Tourism Information

Ottawa Tourism is a membership-based not-for-profit destination marketing organization (DMO) that promotes Ottawa and Canada's Capital Region to leisure tourists, meeting & conventions, group tours and travel media.

There are many tourism related tools and resources available through Ottawa Tourism including:

2011 - 2012 Visitor Guide This all-inclusive booklet provides tons of great ideas for what to see and do in our nation's capital. Order yours today by phone or email: 613-237-5150, ext. 100 or info@ottawatourism.ca

Tear Off Maps Share these with your guests so they can easily explore our city during their visit. Available in pads of 100, call 613-237-5150, ext. 100 or info@ottawatourism.ca

On-line Event Calendar Discover the dates of the festivals, exhibits, special celebrations, unique programs, and on-going activities taking place in Canada's Capital Region by searching our Event Calendar at www.ottawatourism.ca

On-line Interactive Map This easy-to-use map on www.ottawatourism.ca shows the locations of Ottawa Tourism's accommodation, restaurant and sightseeing tour members.

Ottawa Festivals

Click here to view the Ottawa Festivals Retail Outlet Promotional Flyer